​At SocialShift, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including social media management, digital branding, and content creation. 

 

Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it. By accessing or using our services, you agree to the terms outlined in this policy. If you do not agree, please discontinue use of our services.

 

1. Who We Are

SocialShift ("we," "our," "us") is a digital marketing and branding company based in the UK. Our services include social media management, content creation, digital marketing and branding related activities. We are the data controller in relation to your personal data, meaning we determine the purposes and means of processing your personal information. 

 

2. Data We Collect

 

We collect and process personal data to provide our services effectively. This includes:

 

2.1 Information You Provide

- Contact details: Name, email address, phone number, and business details when you inquire about our services or sign up to our mailing lists.

- Payment details: Financial information necessary for invoicing and payment.

- Communications: Any correspondence you send to us, including queries or feedback through email, forms, or live chat.

 

2.2 Information We Collect Automatically

- Website usage data:Information about how you use our website, including your IP address, browser type, device identifiers, and page interaction data (cookies and similar technologies).

- Social media data: If you interact with our social media pages, we may collect publicly available information about your profile and activities.

 

2.3 Information from Third Parties

We may receive information about you from third parties, such as social media platforms, marketing partners, or publicly available sources, in accordance with their privacy policies.

 

3. How We Use Your Data

 

We use your data for various purposes, including:

 

3.1 Service Delivery

- To provide, maintain, and improve our services.

- To communicate with you regarding projects, updates, or responses to inquiries.

- To process payments and deliver invoices.

 

3.2 Marketing and Promotion

- To send you relevant marketing communications and promotional material, with your explicit consent, where required by law.

- To customise content and advertising on our website or social media platforms based on your preferences and engagement.

 

3.3 Legal and Administrative Purposes

- To comply with our legal obligations, such as tax reporting or responding to a valid legal request.

- To protect the rights, property, and safety of SocialShift, our clients, and others.

- To maintain internal records and administrative purposes.

 

4. Legal Basis for Processing Your Data

 

We process your personal data based on the following legal grounds:

 

- **Consent:** We will ask for your consent to process your data for certain activities, such as sending marketing communications.

- Contract: Processing your data is necessary for us to fulfill our contractual obligations with you (e.g., providing the services you request).

- Legitimate Interests: In some cases, we process your data to pursue our legitimate business interests, such as improving our services, provided that your rights and freedoms are not overridden.

- Legal Obligation:  We may process your data to comply with UK law, such as for financial reporting or responding to legal inquiries.

 

5. Sharing Your Data

 

We will not share your personal data with third parties for marketing purposes without your explicit consent. We may, however, share your information with:

 

- Service providers: Third-party vendors who provide services on our behalf (e.g., payment processors, website hosting, and email marketing platforms).

- Professional advisers: Accountants, lawyers, and other professionals who provide services to us.

- Government bodies: Where required by law, such as tax authorities or law enforcement agencies.

 

All third parties with whom we share your data are required to protect your information in accordance with data protection legislation and use it only for the purposes for which it was shared.

 

6. International Transfers

 

If we transfer your personal data outside the UK, we will ensure it is adequately protected. We will only transfer data to countries or organisations that provide an adequate level of protection under UK data protection laws, or where appropriate safeguards are in place, such as standard contractual clauses.

 

7. Data Retention

 

We will only retain your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the nature of the data, the purpose for processing, and legal requirements. After this period, we will securely delete or anonymise your data.

 

8. Your Data Protection Rights

 

You have the following rights under the UK GDPR:

 

- Right to access: You can request a copy of the personal data we hold about you.

 

- Right to rectification: You can ask us to correct any inaccurate or incomplete information.

 

- Right to erasure: In certain circumstances, you can request the deletion of your data, where it is no longer necessary for the purposes it was collected.

 

- Right to restrict processing: You can request that we restrict the processing of your data in certain situations, such as when contesting its accuracy or objecting to its processing.

 

- Right to data portability: You can request that we provide your data in a structured, commonly used format for transfer to another service provider.

 

- Right to object: You can object to the processing of your data in certain circumstances, including for direct marketing purposes.

 

- Right to withdraw consent: Where we rely on your consent for processing, you can withdraw that consent at any time.

 

To exercise any of these rights, please contact us at [insert contact email].

 

9. Cookies and Tracking Technologies

 

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you interact with our site, personalize content, and provide relevant advertising.

 

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

 

10. Data Security

 

We take the security of your data seriously. We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

 

However, no method of transmission over the internet is entirely secure. While we strive to protect your data, we cannot guarantee its absolute security.

 

11. Changes to This Privacy Policy

 

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or regulatory obligations. Any changes will be posted on this page, and where appropriate, notified to you via email.

 

We encourage you to review this policy regularly to stay informed about how we are protecting your data.

 

12. Contact Us

 

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please contact us at: Hello@socialshift.co.uk